{"id":43773,"date":"2020-01-08T11:05:41","date_gmt":"2020-01-08T11:05:41","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43773"},"modified":"2020-02-06T13:18:04","modified_gmt":"2020-02-06T13:18:04","slug":"stellenbeschreibung-call-center-supervisor-m-w-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/de\/call-center-supervisor-stellenbeschreibung","title":{"rendered":"Stellenbeschreibung: Call Center Supervisor&nbsp;(m\/w\/d)"},"content":{"rendered":"<p>Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center Supervisor (m\/w\/d) ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden.<\/p>\n<h2>Die Aufgaben des Call Center Supervisor umfassen:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Unterst\u00fctzen bei der Formulierung von Zielen f\u00fcr einzelne Personen und Teams<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Einstellen und Einarbeiten von neuen Mitarbeitern<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Beantworten der Fragen von Mitarbeitern sowie Bereitstellen von Anleitung und Feedback<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-43778 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\" alt=\"Stellenbeschreibung Call Center Supervisor (m\/w\/d)\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center Supervisor (m\/w\/d) ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden. Die Aufgaben des Call Center Supervisor umfassen: Unterst\u00fctzen bei der Formulierung von Zielen f\u00fcr einzelne Personen und Teams Einstellen und Einarbeiten von neuen Mitarbeitern Beantworten der [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1044,1206],"tags":[1205],"class_list":["post-43773","post","type-post","status-publish","format-standard","hentry","category-stellenbeschreibungen","category-stellenbeschreibungen-kundenservice","tag-sample-customer-service-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vorlage f\u00fcr die Stellenbeschreibung Call Center Supervisor (m\/w\/d) | Workable<\/title>\n<meta name=\"description\" content=\"Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center Supervisor (m\/w\/d) ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/de\/call-center-supervisor-stellenbeschreibung\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stellenbeschreibung: Call Center Supervisor (m\/w\/d)\" \/>\n<meta property=\"og:description\" content=\"Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center Supervisor (m\/w\/d) ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/resources.workable.com\/de\/call-center-supervisor-stellenbeschreibung\" \/>\n<meta property=\"og:site_name\" content=\"Recruiting Resources: How to Recruit and Hire Better\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/business.facebook.com\/workable\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T11:05:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-06T13:18:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\" \/>\n<meta name=\"author\" content=\"Nikoletta Bika\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@workable\" \/>\n<meta name=\"twitter:site\" content=\"@workable\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" 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Der ideale Kandidat muss \u00fcber hervorragende Kommunikationsf\u00e4higkeiten verf\u00fcgen, sowie leiten und motivieren k\u00f6nnen. Sie arbeiten organisiert und zuverl\u00e4ssig sowie ergebnisorientiert.<\/span> <span style=\"font-weight: 400;\">Das Ziel ist das Erreichen von exzellenter Leistung im Team, so dass nachhaltiges Wachstum entstehen kann.<\/span>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Nachgewiesene Erfahrung als Call Center Supervisor oder in einer \u00e4hnlichen Position<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Erfahrung im Kundenservice ist Voraussetzung<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Sehr gute Englischkenntnisse; gute Kenntnisse einer weiteren Sprache sind ein echtes Plus<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Grundkenntnisse in MS Office<\/span><\/li>\r\n \t<li>Technisch versiert mit Kenntnissen \u00fcber Telefonausstattung und relevante Computerprogramme<\/li>\r\n \t<li><span style=\"font-weight: 400;\">Kenntnisse in Bezug auf Vorgehensweisen zur Leistungsbewertung<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Herausragende Kommunikations- und Verhandlungsf\u00e4higkeiten<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ergebnisorientierte Vorgehensweise<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Exzellente Organisations- und F\u00fchrungsf\u00e4higkeiten<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">F\u00e4higkeit, unter Druck zu arbeiten<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Realschulabschluss<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Unterst\u00fctzung bei der Formulierung von Zielen f\u00fcr einzelne Personen und Teams<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Einstellen und Einarbeiten von neuen Mitarbeitern<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Beantworten der Fragen von Mitarbeitern sowie Bereitstellen von Anleitung und Feedback<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Antizipieren von Eskalation und \u00dcbernehmen von Gespr\u00e4chen nach Bedarf<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Finden von Wegen zur Optimierung der Abl\u00e4ufe und Motivation der Belegschaft<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Messen der Leistung anhand von Schl\u00fcsselkennzahlen, z.\u00a0B. Gespr\u00e4chsabbruch, Wartezeiten usw.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Sicherstellen der Einhaltung der Richtlinien zu Anwesenheit, der etablierten Vorgehensweisen usw.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Gesch\u00e4ftsleitung \u00fcber Themen und Probleme auf dem Laufenden halten<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Erstellen der Monats-\/Jahresberichte und Leistungsberichte<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts\/43773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/comments?post=43773"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts\/43773\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/media?parent=43773"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/categories?post=43773"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/tags?post=43773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}