{"id":43557,"date":"2020-01-08T11:05:38","date_gmt":"2020-01-08T11:05:38","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43557"},"modified":"2020-02-06T13:17:32","modified_gmt":"2020-02-06T13:17:32","slug":"stellenbeschreibung-call-center-manager-m-w-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/de\/call-center-manager-stellenbeschreibung","title":{"rendered":"Stellenbeschreibung: Call Center-Manager&nbsp;(m\/w\/d)"},"content":{"rendered":"<p>Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center-Manager (m\/w\/d)<span style=\"color: #000000;\">\u00a0<\/span> \u00a0 ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden.<\/p>\n<h2>Die Aufgaben des Call Center-Managers umfassen:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Erarbeiten von Zielsetzungen f\u00fcr das Tagesgesch\u00e4ft im Call Center<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Durchf\u00fchren von effektiver Ressourcenplanung zur Maximierung der Produktivit\u00e4t von Ressourcen (Personal, Technologie usw.)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Erheben und Analysieren von Call-Center-Statistiken (Umsatzquoten, Kosten, Kundenservicedaten usw.)<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-43580 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager-640x230.jpg\" alt=\"Stellenbeschreibung Call Center-Manager (m\/w\/d) \" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center-Manager (m\/w\/d)\u00a0 \u00a0 ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden. Die Aufgaben des Call Center-Managers umfassen: Erarbeiten von Zielsetzungen f\u00fcr das Tagesgesch\u00e4ft im Call Center Durchf\u00fchren von effektiver Ressourcenplanung zur Maximierung der Produktivit\u00e4t von Ressourcen (Personal, [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1044,1206],"tags":[1205],"class_list":["post-43557","post","type-post","status-publish","format-standard","hentry","category-stellenbeschreibungen","category-stellenbeschreibungen-kundenservice","tag-sample-customer-service-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vorlage f\u00fcr die Stellenbeschreibung Call Center-Manager (m\/w\/d) | 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Er oder sie muss Probleme auf praktische Weise und schnell l\u00f6sen k\u00f6nnen sowie \u00fcber die F\u00e4higkeit verf\u00fcgen, das gro\u00dfe Ganze zu betrachten und Verbesserungen umzusetzen. Als Call Center-Manager m\u00fcssen Sie au\u00dferdem \u00fcber exzellente Kundenservice- und Kommunikationsf\u00e4higkeiten verf\u00fcgen.<\/span>\r\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">Das Ziel ist, alles zu tun, was Ihnen m\u00f6glich ist, um Ziele zu erreichen und gro\u00dfartige Ergebnisse f\u00fcr unser Unternehmen zu erzielen.<\/span><\/p>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Nachgewiesene Erfahrung als Call Center-Manager oder in einer \u00e4hnlichen Position<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Erfahrung im Kundenservice ist Voraussetzung<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Kenntnisse in Bezug auf Leistungsbewertungs- und Kundenservicekennzahlen<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Fundiertes Verst\u00e4ndnis von Budgetierung und Berichterstattung<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Erfahrung in der grundlegenden Finanzanalyse (Kosteneffizienz, Kosten-Nutzen usw.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Sicher im Umgang mit MS Office und Call-Center-Ausstattung\/Software-Programmen<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Herausragende Kommunikations- und zwischenmenschliche F\u00e4higkeiten<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Exzellente Organisations- und F\u00fchrungskompetenz mit Probleml\u00f6sungsf\u00e4higkeit<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Positiv und geduldig<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Realschulabschluss oder \u00e4quivalenter Abschluss; h\u00f6herer Abschluss in relevantem Bereich ist von Vorteil<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Zertifizierung als Call Center-Manager (z.\u00a0B. CCCM) oder \u00e4hnliche Qualifikation ist ein Plus<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Erarbeiten von Zielsetzungen f\u00fcr das Tagesgesch\u00e4ft im Call Center<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Durchf\u00fchren von effektiver Ressourcenplanung zur Maximierung der Produktivit\u00e4t von Ressourcen (Personal, Technologie usw.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Erheben und Analysieren von Call-Center-Statistiken (Umsatzquoten, Kosten, Kundenservicedaten usw.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">\u00dcbernehmen von Verantwortung f\u00fcr die Budgetierung und die Verfolgung der Ausgaben<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Einstellen, Coachen und Schulen von Personal zur Wahrung hoher Kundenservicestandards<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">\u00dcberwachen und Verbessern von Bestellannahme, Telefongespr\u00e4chsf\u00fchrung und sonstigen Vorg\u00e4ngen<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Bewertung der Leistung anhand von Schl\u00fcsselkennzahlen (Genauigkeit, Anruferwartezeit usw.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Erstellen von Berichten f\u00fcr verschiedene Abteilungen oder das h\u00f6here Management<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts\/43557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/comments?post=43557"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts\/43557\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/media?parent=43557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/categories?post=43557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/tags?post=43557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}