{"id":43255,"date":"2020-01-08T11:05:34","date_gmt":"2020-01-08T11:05:34","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43255"},"modified":"2020-02-06T13:17:30","modified_gmt":"2020-02-06T13:17:30","slug":"stellenbeschreibung-call-center-agent-m-w-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/de\/call-center-agent-stellenbeschreibung","title":{"rendered":"Stellenbeschreibung: Call Center-Agent&nbsp;(m\/w\/d)"},"content":{"rendered":"<p>Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center-Agent (m\/w\/d)<span style=\"color: #000000;\">\u00a0<\/span> \u00a0 ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden. \u00c4hnliche Stellenbezeichnungen sind: <a href=\"https:\/\/resources.workable.com\/call-center-manager-job-description\">Call Center-Manager<\/a>, <a href=\"https:\/\/resources.workable.com\/call-center-supervisor-job-description\">Call Center-Supervisor<\/a>, <a href=\"https:\/\/resources.workable.com\/customer-service-manager-job-description\">Kundendienstmanager<\/a> und <a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">Kundendienstmitarbeiter<\/a>.<\/p>\n<h2>Die Aufgaben des Call Center-Agents umfassen:<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Zeitnahes Bearbeiten einer gro\u00dfen Anzahl an Inbound- und Outbound-Gespr\u00e4chen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Einhalten von Gespr\u00e4chsleitf\u00e4den zu verschiedenen Themen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identifizieren der Bed\u00fcrfnisse von Kunden, Klarstellen von Informationen, Recherchieren zu jedem Problem und Bereitstellen von L\u00f6sungen<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-43332 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep-640x230.jpg\" alt=\"Stellenbeschreibung Call Center-Agent (m\/w\/d)\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Diese Vorlage f\u00fcr die Stellenbeschreibung Call Center-Agent (m\/w\/d)\u00a0 \u00a0 ist optimiert f\u00fcr die Ver\u00f6ffentlichung in Online-Stellenb\u00f6rsen oder auf Karriereseiten und kann leicht an die Bed\u00fcrfnisse Ihres Unternehmens angepasst werden. \u00c4hnliche Stellenbezeichnungen sind: Call Center-Manager, Call Center-Supervisor, Kundendienstmanager und Kundendienstmitarbeiter. Die Aufgaben des Call Center-Agents umfassen: Zeitnahes Bearbeiten einer gro\u00dfen Anzahl an Inbound- und Outbound-Gespr\u00e4chen Einhalten [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1044,1206],"tags":[1205],"class_list":["post-43255","post","type-post","status-publish","format-standard","hentry","category-stellenbeschreibungen","category-stellenbeschreibungen-kundenservice","tag-sample-customer-service-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vorlage f\u00fcr die Stellenbeschreibung Call Center-Agent (m\/w\/d) | Workable<\/title>\n<meta name=\"description\" content=\"Diese Vorlage f\u00fcr die Stellenbeschreibung 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Der erfolgreiche Kandidat \u00fcbernimmt die Verantwortung f\u00fcr die effektive L\u00f6sung der Probleme,\u00a0<a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">Beschwerden<\/a> und Anfragen von Kunden und beh\u00e4lt die Kundenzufriedenheit bei jeder Entscheidung und jedem Verhalten im Auge.<\/span><\/p>","requirements":"<ul>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Erfahrung in einer Kundenbetreuungsrolle<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Erfolgsbilanz bei der \u00dcberschreitung der Quote<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ausgepr\u00e4gte telefonische und verbale Kommunikationsf\u00e4higkeiten sowie aktive Zuh\u00f6rkompetenz<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vertrautheit im Umgang mit CRM-Systemen und -Praktiken<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kundenfokus und F\u00e4higkeit zur Anpassung an verschiedene Pers\u00f6nlichkeitstypen<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">F\u00e4higkeit, mehrere Aufgaben gleichzeitig zu \u00fcbernehmen, Priorit\u00e4ten zu setzen und Zeit effektiv zu verwalten<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Realschulabschluss<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Zeitnahes Bearbeiten einer gro\u00dfen Anzahl an Inbound- und Outbound-Gespr\u00e4chen<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Einhalten von Gespr\u00e4chsleitf\u00e4den zu verschiedenen Themen<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identifizieren der Bed\u00fcrfnisse von Kunden, Klarstellen von Informationen, Recherchieren zu jedem Problem und Bereitstellen von L\u00f6sungen und\/oder Alternativen<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nutzen von M\u00f6glichkeiten zum Verkauf zus\u00e4tzlicher Produkte, wenn diese sich bieten<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Aufbauen von nachhaltigen Beziehungen und Einbeziehen von Kunden durch besondere Anstrengung<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">F\u00fchren von Aufzeichnungen zu allen Gespr\u00e4chen in unserer Call-Center-Datenbank auf umfassende Weise<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Regelm\u00e4\u00dfige Teilnahme an Weiterbildungsseminaren zur Verbesserung der Kenntnisse und des Leistungsniveaus<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Erreichen der pers\u00f6nlichen Ziele und der Ziele des Teams in Bezug auf Qualit\u00e4t und Menge<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts\/43255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/comments?post=43255"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/posts\/43255\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/media?parent=43255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/categories?post=43255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/de\/wp-json\/wp\/v2\/tags?post=43255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}